Beckley Automotive Services

As a new customer, I was disappointed with the overall experience. From the start, communication was lacking. When I dropped off my car, I wasn’t greeted and had to wait while advisors finished phone calls just to hand over my keys. Throughout the process, my assigned service advisor never proactively called me — all updates came via text, including a $5,000+ repair estimate, which felt impersonal for such a large amount. After approving $1,500 in priority repair (throttle to body hose), I received no updates about part being delayed until I called myself. I had to track the shipment on my own using a screenshot they uploaded after I inquired. When the car was finally ready, it stalled as I tried to leave the lot. The advisor briefly took it back, then said it “computer just needed to re-learn,” but the car is still shaking at startup 48 hours later. I felt more like a burden than a customer. Clear communication and basic follow-ups would have made a big difference and kept me a customer with them. Tim was the only staff member who was consistently helpful and responsive, which is why this is a two-star review instead of one. While I don’t mind paying for quality repairs, I prefer transparent pricing and actual conversations — especially when spending thousands of dollars. But they wont care..one bad review vs 1.8K im sure theyll just move on to reviewing golf packages in Costa Rica infront of other customers like they did with me

I had the timing belt replaced on my 2013 TDI Passat. I scheduled a couple of weeks out, and they got it done the same day that I dropped it off. The staff was very professional, and I was informed of all pricing and services the whole way through. The price was also very reasonable; two other places quoted $500 to $1000 more, respectively, for the same job. If I have any other maintenance needs on this car or any other Euro car, I will come straight here, no questions asked.

Was recommended to Beckleys by a friend who told me he trusts their honest quality work. My recent experience with them was great. Brought in my Mercedes for suspension work and the final bill was less than expected as they found some of the additional work wasn't needed. This kind of shop is hard to find. Definately will be a repeat customer.

This was my first experience with Beckley Automotive and I was very happy. I will return as a customer. I specifically liked the completeness of communication by the service advisor using their app to approve or decline services. Since I have a fleet of vehicles I have a lot of experience with auto repair shops and I would rate this one as great!