Banks Quarles Plumbing Heating Cooling & Electrical

Great maintenance experience as always. The techs are friendly and knowledgeable. The office staff is great as well. I love that they keep you updated on estimates arrival times so you can go about your day as normal. Also, the tech’s information and picture is sent to you so you know who to expect. I would highly recommend the following techs/specialists: plumbing Michael Rainey, electrical Preston Cole, and HVAC Josh Powell. Thank you Banks Quarles.

I am a membership customer and recently had this company come out to diagnose a failed water heater. The technician was professional and the appointment itself was handled promptly. I was quoted $4,449.43 to replace a standard 50-gallon electric water heater located in an accessible attic, or $6,042.56 if I wanted an extended warranty. When I asked whether this was a typical rate, I was told it was competitive and that people pay this regularly. I ultimately declined the work. I purchased a comparable water heater and necessary parts myself and, with help from a family member, completed the replacement for under $700 total. No work was performed by the company beyond the initial evaluation. I’m leaving this review to encourage other homeowners to get multiple quotes and understand their options before proceeding with a major repair.

Michael from Banks Quarles was outstanding. He was quick, professional, and extremely thorough in resolving my plumbing issue. On top of his expertise, he was kind, personable, and took the time to make sure everything was handled correctly. The entire experience was smooth and stress-free. I truly appreciate his excellent service and would highly recommend him and Banks Quarles.