Auto Pro of Hilton Head LLC

Auto Pro deserves 500 stars. If you need work done stop looking, you’ve found it. It was the last night of our honeymoon vacation…our Jeep completely broke down..wouldn’t even take a jump start and we have 600 miles to drive back home. We are beyond grateful we were told about this shop. From the moment we called, we received five-star service, period. The team provided timely updates every step of the way and made sure we understood exactly what was going on. They saved us money (that they very easily could have charged us for without us knowing the difference) by reminding us about our car battery warranty..took it to Walmart for a brand new one free of charge..and they also found a much better price for the alternator part replacement we needed. Saving us hundreds…incredible. The owners and mechanics went above and beyond to make sure we were taken care of—not just our vehicle, but us as well. They were kind, honest, and incredibly trustworthy, which meant the world to us being far from home. We can’t say enough good things about the service here. If you’re looking for a repair shop that truly cares, this is it. Thank you Auto Pro for turning a stressful situation into a positive experience we won’t soon forget!

I’ve taken my jeep to Bill at auto pro for years. He’s fantastic honest knowledgeable and gets your car fixed. I have a Camry now and in HHI and taking my car to Bill again!!

***UPDATE*** Bill Responds As you can see by his defensive response below, he lives up to his reputation of taking zero accountability. I encourage anyone reading this to check out his history of responses: he owns-up to none of the negative reviews shared here, preferring instead to spin a revisionist history. For the record: I was perfectly cordial until he told me, the customer looking to spend over $1,000, that he was "too busy to deal with me" and “to go somewhere else.” It was only then I told him he didn’t have to be so unprofessional. If asking for a quote is too much work, perhaps Bill needs an apprentice, not an attitude. I maintain this was the single most unprofessional encounter I've ever had with a business owner. Leaving a negative review about any business has never crossed my mind….ever. The good news? I took Bill’s advice and went to Beachside Tire & Auto Repair. They were extremely nice, highly professional, and earned my $1,000+ without complaint. They deserve your business; Auto Pro does not. Original Review: I always try to give the local and small businesses the benefit of the doubt because I’m a local, but wow, this was a first. I called to get a quote on tires and brakes. I first addressed the issue with my tires. After I got a quote for new tires, I asked if I could get a quote on brakes. The guy who I spoke with, Bill, said this: “Now you want brakes?!? I’m the owner and I have a 1000 cars to work on. I don’t have time for this.” I told him I’d be happy to take my business elsewhere and he replied with, “Maybe you should.” The strange thing about this whole situation was that I was nothing but cordial and never said anything that would warrant his nasty response and/or refuse my business. If you’re looking for an ounce of customer service, I’d recommend looking elsewhere.

My husband just had a great experience at Auto Pro of Hilton Head. He found a roofing nail in his tire and not only were they able to fix it right away, they were also very reasonable in price. They are a father/son team who are very kind and honest. Would definitely recommend them.