Armstrong Bros Plumbing

We had a truly unfortunate and distressing experience with Armstrong Bros Plumbing. We used them April 14th in the middle of the night and still waiting for communication with the owner as promised. During a service visit, a plumber accidentally caused a toilet overflow while snaking, which resulted in sewage water leaking through our ceiling to the first floor. This not only damaged the flooring around the toilet but caused the entire ceiling near our front door to crumble and flood with water. Despite having video evidence, the plumber’s own statements, and repeated polite follow-ups, we have yet to receive a single call back from the owner—despite being promised multiple times by office staff and a manager. Weeks have passed, and the damage has since worsened due to mold growth. We've spent thousands of dollars out of pocket for emergency remediation, including mold removal, containment walls, air scrubbers, and replacing ruined materials. We've even had to throw away personal items and rearrange our living situation—our daughter had a health reaction to the mold, forcing our family of 7 to sleep in the living room for weeks. Additionally we have video and recordings we sent to the company providing visual and audio of what took place, what the plumber had said (including even telling us we would probably have to lift the flooring up around the toilet due to his overflow during snaking), and the results to what took place. We understand accidents happen, but what matters most is how a company responds. Unfortunately, Armstrong Bros has not taken accountability or shown any willingness to help resolve the damage their plumber caused. The lack of communication and follow-through has added immense stress to an already difficult situation. As of today, Friday 5/2/25, we have still not received communication from the owner, despite multiple times being reassured he would by office personals (front desk and manager). We would not recommend this company based on our experience. We’re still hoping they will do the right thing, but it’s been extremely disappointing so far.

Fast and very courteous service from scheduling to completion. Garrett was excellent in replacing our kitchen faucet system. Highly recommend.

So far, so good. Our service provider, Chris, was running late, but the office called ahead to let us know and he texted when he was on his way. Chris was very knowledgeable and checked all our issues thoroughly. He was able to get us a general idea of pricing on the spot. We are waiting for a written quote and for the work to be done. At this point, we are very pleased with Armstrong Bros.

The work done by the plumber was fine, i thought the price charged by the company was excessive for the work that was done. CPVC drop from the T&P valve, not the valve itself just the drop, and 2 - 6 foot pieces of pex from water heater manifold to washer dryer with 2 hose bibbs, cpvc tee was already in place. Over $530

I’m so happy that my neighbor recommended Armstrong Brothers! The team that came to install new pipe throughout the house were professional, polite, worked well together and took their time with the installation. They made a plan to do the work and didn’t rush. They cared about the work and wanted to do the least amount of damage possible. It took two days to complete the project and after they left each day they cleaned up and I couldn’t tell that they had been there. I will definitely recommend Armstrong Brothers to all my friends.