Appliance Repair

Mr. Wilson was very responsive and professional. His honesty in terms of cost to repair vs. buying new was helpful and probably saved me not only money but hassle as well. Reasonably priced. I would 100 percent recommend him and will definitely use him in the future if needed.

This will be a difficult review to write. I never like to be so negative, however this situation warrants it. I called “In His Time” repair to deal with a dishwasher problem where the machine had difficulty starting a cycle. The owner, Terry Wilson, came out and immediately diagnosed the problem to be the electronic panel. He explained that LG dishwashers were notorious with these panels failing and needing replacement. This diagnosis was seemingly very easy for him to define, he explained that this was very common. He recommended that if I was comfortable with doing basic repairs that I could order the part myself and install it to save myself any additional expenses. I felt comfortable with his ease of explanation and knowledge of what he was saying. He also told me I should expect to replace this panel every few years because it will eventually fail again. I was obviously disappointed to hear this but given today’s state of appliance quality, I wasn’t shocked. I paid him his service fee of $65 and then proceeded to order the $195 panel. Once I received it, I installed it without too much difficulty. Unfortunately, it had absolutely no effect on my problem. After repeated attempts to contact Terry Wilson, he called me back. When I told him what I encountered he immediately told me how I made the mistake of buying the part when he recommended that I should have purchased a new dishwasher. I tried to explain to him that we never discussed buying a new dishwasher but he wouldn’t hear of it and emphatically told me that this was his recommendation. It was obvious that he wasn’t interested in entertaining any other option and rather than get into an argument with him I politely ended the conversation and said good-bye. i subsequently did more research and discovered that a common solution to my problem showed it was probably related to the latch switch. I found I could get one of those for $50 and ordered it. It was easy to install and immediately fixed the problem. So, in the end, I was in over $250 by using “In His Time” to help me falsely diagnose the problem and then when I explained to him the situation Terry wasn’t even remotely open to the idea that he might have misdiagnosed the situation.

Everyone that I spoke to and worked with were very kind and up front on pricing. Fit me in same day and was communicative throughout the process. Thank you for your help with my dryer repair!!

Terry Wilson from In His Time Appliance Repair was reliable, courteous and knowledgeable. He arrived on time..called before hand and repaired my refrigerator lights within 24 hours. I would not hesitate to call him again and highly recommend him to all my friends! So glad to have found an honest and dependable repairman!