All Valley Fireplace

Our 2013 installed gas fireplace went kaput after the flames started jumping up and down….eventually the fireplace wouldn’t ignite and there was no spark at the igniter at all. Since this was beyond my DIY’r level of experience, I reached out to All Valley Fireplace to schedule a service call after seeing all the five star reviews. Since it is their busy season I was scheduled a couple weeks out but all good things are worth the wait. During the arrival window I received a text that the service person was on their way and about five minutes later they arrived. Mike, the service tech, was very courteous, polite and professional. I explained all the trouble shooting I had done and he quickly and correctly diagnosed our issue as a faulty control module. Unfortunately he didn’t have the part in his van but they had some in stock in the shop and he assured me that he wouldn’t go home for the day until the job was completed. After giving the fireplace a thorough cleaning and refreshing the rocks and embers, Mike returned a short time later and installed the new module. All in all it was a very pleasant experience with All Valley Fireplace and I wouldn’t hesitate to use them in the future if the need arises.

Our tech was MJ. . .cannot say enough good things about our experience. MJ was professional, personable, efficient and conveyed a warm and personal caring demeanor. Important but not always the way it goes when you invite a stranger into your home. He diagnosed the issue quickly, provided a resolution: cleaned adjusted and tested the fireplace in less than 45 minutes. We are very satisfied and highly recommend MJ and All Valley Fireplace.

All Valley Fireplace has serviced our gas fireplace for two years and have done an excellent job. This year we had MJ perform the service. He was friendly, professional and efficient and showed up within the scheduled window. Office staff (Bailey) was very helpful in scheduling the appointment including sending an email reminder. We’re very happy with their service and pricing which is much less than many other companies in the area. Highly recommend.