Getting Started
Welcome, Business Owner!
Why Use WiserMap for Your Business?
Increase Visibility
Get discovered by more local customers
Build Trust
Authentic reviews build customer confidence
Grow Revenue
Convert browsers into paying customers
Dashboard Features Include
- Review management and responses
- Business analytics and insights
- Photo and content management
- Customer engagement tools
- Marketing and promotion features
Business Claiming Process
Business Search Tips
- Search by exact business name and location
- Try variations of your business name
- Search by address or phone number
- If not found, you can request to add it
Step-by-Step Claiming Process
Find Your Business
Use the search function to locate your business listing on WiserMap
Click "Claim This Business"
On your business page, click the prominent orange "Claim This Business" button
Verify Ownership
Choose your verification method: phone verification or email verification
Complete Your Profile
Add business details, photos, and complete your profile setup
Common Claiming Issues
- Business already claimed by someone else? Contact support with ownership proof
- Verification failing? Ensure phone/email matches business records
- Business not found? Request to add your business to our directory
- Need urgent access? Use our priority verification for established businesses
Profile Management
Essential Business Information
Location Details
Accurate address, GPS coordinates, and service area information
Contact Information
Phone, email, website, and social media links
Business Hours Management
Photos and Visual Content
Photo Guidelines
- Use high-resolution images (at least 1024x768)
- Ensure photos are well-lit and clear
- Show your business from multiple angles
- Include interior and exterior shots
- Showcase your products or services
- Update photos regularly to keep content fresh
Exterior Photos
Clear storefront with visible signage and entrance
Interior Photos
Well-lit space showing atmosphere and customer areas
Review Management
Understanding Review Notifications
Notification Types
New reviews, response opportunities, photo additions, weekly summaries
Notification Settings
Email, dashboard alerts, SMS (premium), and custom preferences
Review Response Examples
Positive Review Response
"Thank you so much for the wonderful review! We're thrilled you enjoyed your experience with us. We look forward to welcoming you back soon!"
Negative Review Response
"We sincerely apologize for not meeting your expectations. This doesn't reflect our usual standards. We'd love the opportunity to make this right - please contact us directly."
Review Response Best Practices
- Respond within 24-48 hours when possible
- Keep responses professional and courteous
- Thank customers for both positive and negative feedback
- Address specific concerns mentioned in negative reviews
- Offer to resolve issues offline when appropriate
- Use responses as an opportunity to showcase your values
Business Analytics
Understanding Your Metrics
Key Performance Indicators
Customer Engagement
Profile view trends, review velocity, photo engagement, click-through rates
Reputation Metrics
Review rating distribution, response rate, sentiment analysis, competitive benchmarking
Marketing & Promotion
Optimizing for Local Search
SEO Best Practices
Use relevant keywords, location-specific terms, and service-related keywords
Local Optimization
Accurate contact info, local landmarks, service areas, community involvement
Review Request Templates
Email Follow-up Template
"Hi [Customer Name], thank you for choosing [Business Name]! If you were happy with your experience, we'd greatly appreciate a quick review on WiserMap. It helps other customers discover us and helps us continue providing great service."
In-Person Request
"We hope you had a great experience today! If you have a moment, we'd love a review on WiserMap. You can find us by searching for [Business Name] on their website or app."
Business Updates and Announcements
Special Events
Promote sales, events, and special occasions
Hour Changes
Update holiday hours and temporary closures
New Services
Announce new offerings and capabilities
Advanced Features
Advanced Business Features
Social Media Integration
Connect Facebook, Instagram, Twitter, and LinkedIn accounts
Advanced Analytics
Customer journey analysis, peak traffic times, competitor benchmarking
Multi-Location Management
Manage multiple business locations from a single dashboard
Best Practices Guide
Learn proven strategies to maximize your business presence