Getting Started
Welcome, Business Owner!
Take control of your business presence on WiserMap. Claim your profile, engage with customers, and grow your business through authentic reviews and community engagement.
Why Use WiserMap for Your Business?
WiserMap helps you connect with local customers, build trust through reviews, and showcase what makes your business special. Join thousands of businesses already thriving on our platform.
Increase Visibility
Get discovered by more local customers
Build Trust
Authentic reviews build customer confidence
Grow Revenue
Convert browsers into paying customers
Business Dashboard Overview
Once you claim your business, you'll have access to a comprehensive dashboard that helps you manage your presence, track performance, and engage with customers.
Dashboard Features Include:
Business Claiming Process
Finding Your Business
Before claiming your business, you need to find it on WiserMap. Most businesses are already listed in our directory through public data sources.
Business Search Tips
- Search by exact business name and location
- Try variations of your business name
- Search by address or phone number
- If not found, you can request to add it
Step-by-Step Claiming Process
Find Your Business
Use the search function to locate your business listing on WiserMap
Click "Claim This Business"
On your business page, click the prominent orange "Claim This Business" button
Verify Ownership
Choose your verification method and provide required documentation
Phone Verification
Receive a verification code via phone call
Email Verification
Verify using your business email address
Complete Your Profile
Add business details, photos, and complete your profile setup
Common Claiming Issues
- • Business already claimed by someone else? Contact support with ownership proof
- • Verification failing? Ensure phone/email matches business records
- • Business not found? Request to add your business to our directory
- • Need urgent access? Use our priority verification for established businesses
Profile Management
Essential Business Information
Keep your business information accurate and up-to-date to help customers find and contact you easily.
Location Details
Accurate address and location information
- • Street address
- • City, state, ZIP code
- • GPS coordinates
- • Service area (if applicable)
Contact Information
Multiple ways for customers to reach you
- • Primary phone number
- • Business email
- • Website URL
- • Social media links
Business Hours Management
Accurate hours help customers know when you're open and reduce frustration from unexpected closures.
Photos and Visual Content
High-quality photos significantly increase customer engagement and trust in your business.
Exterior Photos
Storefront, signage, and building exterior
Interior Photos
Space, atmosphere, and customer areas
Product/Service Photos
What you offer and work examples
Review Management
Understanding Review Notifications
Stay on top of new reviews with our notification system that keeps you informed in real-time.
Notification Types
- • New customer reviews
- • Review response opportunities
- • Photo additions to your listing
- • Weekly review summaries
Notification Settings
- • Email notifications
- • Dashboard alerts
- • SMS notifications (premium)
- • Dashboard notifications
Responding to Reviews
Professional review responses show that you value customer feedback and care about their experience.
Positive Review Response Example
"Great service and friendly staff! The food was delicious and the atmosphere was perfect for our date night."
"Thank you so much for the wonderful review! We're thrilled you enjoyed your date night with us. We look forward to welcoming you back soon!"
Handling Negative Reviews
"Food took too long and was cold when it arrived. Server seemed disinterested."
"We sincerely apologize for not meeting your expectations. This doesn't reflect our usual standards. We'd love the opportunity to make this right - please contact us directly so we can address your concerns."
Review Response Best Practices
- • Respond within 24-48 hours when possible
- • Keep responses professional and courteous
- • Thank customers for both positive and negative feedback
- • Address specific concerns mentioned in negative reviews
- • Offer to resolve issues offline when appropriate
- • Use responses as an opportunity to showcase your values
Business Analytics
Understanding Your Metrics
Track your business performance with comprehensive analytics that help you make informed decisions.
Key Performance Indicators
Customer Engagement
- • Profile view trends
- • Review velocity
- • Photo engagement
- • Click-through rates
Reputation Metrics
- • Review rating distribution
- • Response rate to reviews
- • Review sentiment analysis
- • Competitive benchmarking
Weekly Performance Reports
Receive comprehensive weekly reports showing your business performance and growth opportunities.
This Week's Highlights
Marketing & Promotion
Optimizing for Local Search
Improve your visibility in local search results and attract more customers to your business.
SEO Best Practices
- • Use relevant keywords in business description
- • Include location-specific terms
- • Add service-related keywords
- • Keep information consistent across platforms
Local Optimization
- • Accurate address and contact info
- • Local landmark references
- • Service area definitions
- • Community involvement mentions
Encouraging Customer Reviews
Build a strategy to naturally encourage satisfied customers to leave reviews for your business.
Review Request Templates
Email Follow-up Template
"Hi [Customer Name], thank you for choosing [Business Name]! If you were happy with your experience, we'd greatly appreciate a quick review on WiserMap. It helps other customers discover us and helps us continue providing great service."
In-Person Request
"We hope you had a great experience today! If you have a moment, we'd love a review on WiserMap. You can find us by searching for [Business Name] on their website or app."
Business Updates and Announcements
Keep customers informed about new services, special offers, and important updates.
Special Events
Promote sales, events, and special occasions
Hour Changes
Update holiday hours and temporary closures
New Services
Announce new offerings and capabilities
Advanced Features
Best Practices Guide
Learn proven strategies and guidelines to maximize your business presence and build customer trust on WiserMap.
- • Review response strategies
- • Profile optimization tips
- • Customer engagement best practices
- • Community building techniques
Social Media Integration
Connect your social media accounts to cross-promote and share customer reviews.
- • Facebook page sync
- • Instagram integration
- • Twitter updates
- • LinkedIn business page
Advanced Analytics
Deep insights into customer behavior and business performance metrics.
- • Customer journey analysis
- • Peak traffic times
- • Competitor benchmarking
- • ROI tracking
Multi-Location Management
Manage multiple business locations from a single dashboard interface.
- • Centralized management
- • Location-specific analytics
- • Bulk updates
- • Team member access
Troubleshooting
Common Business Owner Issues
I can't access my business dashboard
Follow these steps to regain access to your dashboard:
- Verify you're using the correct email address associated with your business
- Reset your password using the "Forgot Password" link
- Check if your business verification is still valid
- Contact business support if the issue persists
My business information is incorrect
To update incorrect business information:
- Log into your business dashboard
- Navigate to "Business Information" section
- Make necessary corrections and save changes
- For major changes (name, address), verification may be required
- Contact support for assistance with verification documents
I'm not receiving review notifications
Check your notification settings:
- Verify your email address is correct in account settings
- Check spam/junk folder for WiserMap emails
- Review notification preferences in dashboard settings
- Check dashboard notification settings
- Whitelist notifications@wisermap.com in your email
A fake review was posted about my business
Report suspected fake reviews:
- Use the "Report Review" button on the specific review
- Provide detailed explanation of why you believe it's fake
- Include any supporting evidence if available
- Our moderation team will investigate within 48 hours
- Do not respond to suspected fake reviews publicly
Business Support Contact
Our business support team is specially trained to help business owners succeed on WiserMap.
Priority Support
- • Dedicated business support line
- • Faster response times
- • Account manager for large businesses
- • Phone and email support
Support Hours
- • Monday-Friday: 8 AM - 8 PM EST
- • Saturday: 10 AM - 6 PM EST
- • Sunday: Emergency issues only
- • 24/7 online support portal