WASTE CONNECTIONS OF CLEVELAND

I am so happy to share my experience with Karina French with Waste Connections of Cleveland. I needed a dumpster quickly and she worked with me to find the right size and price to accommodate our business needs. Karina was professional and kind, she went the extra mile to make sure we were taken care of with setting up our online communication with them as well. She responds quickly to calls and txts. Which impressed me and made me feel like our account was important to her as well., I highly recommend Karina to help anyone get the best price and service for your business.

This place is the absolute worse place ever. I hate that we have to deal with them. They did not run on Friday and was suppose to run on Monday which they did not and will not until Friday which has left cans full of garbage all over the neighborhood and customers with no where to put trash this week. They only give 1 can and you must pay for it if you want another 1. I have a can the exact same size as the 1 they gave us and could use it but if you put it on the corner with all the others they refuse to dump it and they will not pick up any excess bags sitting on the ground by the cans. They need to address this issue and do better or give everyone another can and the drivers need to pick up the excess over flow on the ground or they need to stop being petty and greedy and just give everyone 2 cans. It's ridiculous. Wish we had a choice on this service.

I would leave zero stars if I could. This company is lazy and they do not care about their customers. They leave trash every week when we are supposed to be allowed to set up to 3 13 gallon bags next to trash if needed, the driver never bothers to pick those up. This week a bag fell out on the other side of the truck when the truck arm dumped our can into the dumpster. The driver just left trash in the road in front of our house. There’s better service elsewhere. I would never recommend this company. Update: I reviewed our ring camera and this bag actually landed on our car and fell to the ground. Absolutely insane…

Drives me nuts! They leave trash on the road. They don’t come back and pick it up. I go out and put it in my trash can. Then they don’t show up due to weather. I don’t get a discount. They don’t bring an extra can, there is nowhere to place your excess trash, because if it isn’t in the can, they won’t pick it up! This company is charging the city full price and giving half priced service!

I just got off the phone with Michelle and let me tell you how amazing she is!! She went out of her way to assist me and she was just a beautiful soul. I can't thank her enough for being so helpful and sweet. I also spoke to the supervisor, Tyler to let him know that she was amazing, and he too was just a joy to speak with. In today's climate, I am used to people not being good to me as a customer, but that's not the case here. And I think we need to express positive experiences too and not just negative ones. If there's an issue, call Michelle and let her work it out before you start complaining, or writing bad reviews. Give people a chance to fix things and they will fix it. Thank you Waste Connections. Good job!!!