Tribles Inc Associate Store

This place is awesome! Apparently been here for over 40 years. And even though I have lived in Frederick most of my life, I never knew! It felt good to support a local family business rather than a big box store. They had the part I needed to fix my dryer and it came with an instruction sheet to make the repair. I called first and had a great experience, but visiting was even better. Its a great little store with nice, knowledgeable people. And it was apparent that they have a great inventory of appliance parts. Can you imagine how long I would have been on hold at Lowes or Home Depot to see if they had this part in stock? And online parts were more expensive added to the 1 or 2 day wait. I will spread the word that these guys are here and they have what you need!

I was able to get all the parts needed to fix my dryer, the same day, with no waiting for 2-day Amazon or parts warehouse delivery. Done the latter and had the wrong part come a couple times - order one part and get something different. These guys are knowledgeable and really helpful. The price was good and the dryer was fixed the same day - happy wife. Highly recommend you give Trible's Inc Associate Store a visit for your appliance repair needs!

Poor customer service, overselling, poor return policy and high mark up. Stopped in for a $10.00 part. While waiting saw sign, if packing open, part used there was either restock fee or no return within 15 days. Man who waited on me didn't seem to like customers and never provided his name. I asked for a specific part. He immediately said most customers purchase all these other pieces in a kit. I explained I lost my job and he didn't acknowledge the comment and opened the kit, making it non-returnable to show all pieces. When I asked for just the single part and the price difference he stated a price of >$30 (3 times my other sources.) I said I was sorry, but unable to offer my business as there other places offering it for a lot less. He said, in sn annoying tone, Then go. Get it from them. I remained polite, but will never return to this business and will discourage others. Customer Service and business return policies will make or break your business.