Sub-Zero and Viking appliance repair

I am giving Freedome Breeze 3 stars because initially they responded quickly. They sent out a tech in a couple of hours and he was really professional. I was told that I would get an email with information for the repair, however I never got an email. Even if they couldn’t repair the problem at very least I was expecting a follow up letting me know that. I ended up calling them to follow up and they assured me I should be receiving an email soon and the email never came. So again at first very good but terrible follow through.

We have had a very positive experience of Freedom Breeze repair service for our Maytag Washer. Dmitrii has been our service repairman and has always responded immediately, scheduling us into the week in a timely manner, and always showing up within the time frame he gives us. His service is efficient and clean, and he is very professional, polite, friendly and kind. I highly recommend his repair services, and feel confident and reassured that I can contact them any time I need household repairs!

Satisfies customer. Diagnosed and fixed promptly. Showed up precisely at the assigned time. Can’t recommend high enough. Will definitely use again.

Jordan arrived on time for scheduled service, he was extremely knowledgable and ruled out probable causes one by one. He has resolved the issue

This company gets kudos for prompt service. However, after diagnosing an issue for my oven, their repair estimate was $1400. They offered to expedite the order for the part for an additional $240. The part needed was for a relay board which, after more research, costs the consumer $600 on the upper end of the scale pricing. So if my math is correct, this company wanted to up charge me at least $1000. I used another company (local, in business for 10+ years, reputable). They scheduled to repair my oven for about $500 and they’ll deduct the service fee of $170. I see a lot of good reviews here which are probably legit, but this wasn’t my experience.