Hawkins Commercial Appliance Service

We have used Hawkins multiple times for repairs and sometimes they are able to fix the problem and sometimes not. Our most recent visit was an overtime visit that required $625 of labor just to diagnose a problem. That didn't cover any fixing of the issue! They they came back with a small tube for the sanitizer (Over $100 for a little tube!) and $1,000 later the machine had a new sanitizer tube. So all in it was $1,600 to fix the machine with a small sanitizer pump issue. This was for an under counter dishwasher at a bar in south Denver. I appreciated our technician, he was very kind, but ultimately the value of the service was a total rip off. The dishwasher probably isn't even worth $1,600... I talked to Bert the manager to see if there was anything he could do to help me out on a huge ticket for a small fix and he said no, which really bummed me out. I am in the service industry and if any customer was not satisfied with our service I would do literally anything to make it better experience. I am super disappointed.

Couldn't even put me in the schedule without demanding credit card first. 1-4 days before they even said anyone would call me back to schedule service. Expressed concerned about giving credit card without any service agreement and the lady on the phone didn't offer to explain anything just said that is just the way it is and said "good luck".

Sam and Marsh in the service department took very good care of me. I was afraid I was going to pay a fortune for my repairs. Sam went out of his way to find a far less expensive repair saving me well over $1,500. I will always bring my issue to Hawkins

As a business owner, always in a pinch they help me solve problems! I really appreciate the level of service here and highly recommend this team. Patrick Robson