Frost & Flame

We were a bit thrown off by Frost and Flame. When we went it to look at the products, we found exactly what we wanted. It's a great stove, we are very happy with it. However, my review comes because of their customer service. They were "cold" when we were in their showroom, but we didn't think much of it, we were getting what we wanted. However, we had a qualified and trusted stove/chimney contractor do the install for us, that's when they got rather combative. Our contractor questioned why we didn't have a part that we'd need. F&F never told us about it, but when we inquired they said they had it. Well, it wasn't what we needed and they were rather hostile with us questioning them. They flat out denied that it existed and spoke rather harshly about our contract for questioning it. We ended up on Amazon with the part we needed. We are left wondering if their attitude would have been different if we paid them to install.

Frost and Flame from sales to installation were amazing. Buying and setting up my new pellet stove was seamless. I was pointed to the right stove for my home right away. They kept in touch on installation and got me set up weeks before I anticipated which I appreciated because I wasn't getting enough heat from the heat pumps in my new home. The guys that installed the stove were exceptional. They checked in with me several times to confirm they were setting it how it would work best for me and the installation was clean and professional. Those guys are worth their weight in gold. My house is warm for the first time since I moved in a month ago. I'm so please. Thank you!

Both gentlemen installers were exceptional. Took great care to set-up the area and protect the furnishings and clean up was the very best. Cannot say more good things than very well done and would be happy to recommend them to anyone. Great experience on our end. Thank you, Loretta and Ted Melhado

Bryan and Kevin were great! Showed up on time, did a very complete job. Bryan went over the operation procedures answered all questions and went into detail about service and maintenance, with many safety admonitions. Very satisfied!

The folks at Frost & Flame are always 5 star. Over the years, we have purchased everything from a 28 foot dia. above ground pool down to seasonal servicing a Frost & Flame Extraordinaire gas fired fire place. Moving into a new home called for another trip to the store. This time it was for an insert unit for the fireplace. We picked the Jotul C550 V2 Rockland. The unit arrived and was prescheduled for an immediate install. The two man service techs were supper professional, considerate and careful. That evening, we had our first fire. The quality of the cast iron fit and finish is awesome. The efficiency of the unit was evident even with the first fire. Built like a tank and burns wood down to a fluffy dust. It gets every BTU out of what you burn. Looking forward to many fall / winter evenings with the warmth and watching dancing flames of our new Jotul.