Fire & Ice Heating and Air Conditioning

I called Fire and Ice because my 40yo furnace died during this Ohio winter storm. Temps were dropping below 0 and it was getting late. I began to panic but Michael the technician stepped up to find me a new furnace that night and Kai stayed up till midnight getting it installed. I am grateful for the care and professionalism that the Fire and Ice team provided. They came through for me in a tough spot and I would highly recommend them any day in return.

Extremely happy with the service I received today. The technician, Tim C, was prompt, courteous, patient and professional in every way. Diagnosed the problem quickly, was extremely thorough, and explained to me and very clear terms what the problem was and how to resolve it. Couldn’t have asked for a better technician or a better experience. On a scale of one to five I’d give him a 10! I wish every business and establishment that I do business with employed folks like Tim C.! Thank you fire and ice heating, keep up the good work!

I had a wonderful experience with Fire & Ice Heating and Cooling. Gio provided outstanding customer service from start to finish—patient, friendly, and incredibly helpful. Carlos, our technician, was just as impressive. He took the time to walk us through everything, answered all of our questions, and was genuinely willing to work with us as we faced the unexpected need to purchase a new furnace. Their professionalism and care made a stressful situation so much easier. I truly appreciate the honesty, transparency, and support from both Gio and Carlos. Highly recommend Fire & Ice for anyone looking for quality service and a team that truly cares.

Tim was great! He was friendly and courteous and very thorough when it came to checking out the issue. He didn’t sugarcoat anything and when discussing a replacement unit, he was very upfront and truthful. He didn’t try to hurry us in making a decision until we were comfortable with what we were buying. I highly recommend calling Fire and Ice and if everyone is like Tim, you are in great hands!!!! The current crew that is here installing has been great as well! Eric and his crew today worked so hard to get us up and running with a whole new system! They made sure to walk me through the system after it was installed and made sure I had all my questions answered before the left. They made sure they picked up after themselves as well! I appreciate the entire crew at Fire and Ice!!! Thanks for the quick service call and quick turnaround on installation! I can’t say enough!!!