Disaster Restoration Services

DRS was a lifesaver! Never had an issue with water in our basement but a recent storm changed that for us. We were hard pressed to get it dried out as quickly as possible, and every company we reached out to couldn’t get to us until at least the next day and that was just to assess. A friend recommended DRS, and within 2-hours of contacting them, they were at our house setting up air movers and dehumidifiers. We were assigned Trevor Reid as our Project Manager and he was amazing - friendly, professional, upfront, great communication. If he didn’t answer the phone on the first ring, he called me back within a half hour. We felt like we were in the best of hands for a really bad situation and each step Trevor walked us through and answered all our questions. Would highly recommend this company and if you can request a PM, ask for Trevor! If we have to use them again (which I really hope we don’t), we would definitely request him!

The DRS office staff was extremely responsive and courteous to our needs. We needed to have a hefty freeze chest containing spoiled food and water removed from the basement up through a hatch way. The crew that was sent to do the job was excellent. The assignment required four guys to haul the freezer away and although labor intensive and time-consuming they were able to accomplish the task without any problems. We were very pleased with the outcome and would not hesitate to use this service again or strongly recommend to others.

DRS is a great company. They’re professional and responsive. I needed them at a time where it seemed like half the state needed flood restoration for the same event. They were happy to give me a quote despite the high demand for service. I also contacted a local competitor and a big name competitor, but DRS customer service far surpassed others and the cost was in-line with their local competitor. Trevor is great. He works hard to make sure everything is done right and timely. I highly recommend.

After getting the recommendation from a competitor ( that says a lot right there!) as that company was too busy I knew we had made the right choice! As you can imagine in the first hours of discovering a major basement flood in your home of 27 years panic sets in! Trevor Reid , our project manager , was able to ease my fears and concerns on that initial phone call , even before arriving at my house! Trevor and his amazing crew, Ariel, Mathias, Brett, Dan and Matt were on "the scene" so quickly to begin the mitigation process. Trevor went above and beyond throughout the entire process, explaining every aspect of the mitigation and cleanup. Trevor made himself available any time, day or night, weekend to answer any concerns I had! He and the entire crew were beyond professional, timely, polite, hardworking, tidy and overall just great people!! I honestly felt like they were part of the family by the time they finished! We had complete faith and trust, something that is not always easy to find! If you are ever faced with any need to hire a restoration service I would without any hesitation call this professional restoration team! DRS thank you for helping us navigate this horrible ordeal, you went above and beyond!!