BMW of Gainesville Service

Our car broke down in Lake City, Fl on our way to Largo, Fl as we are Snowbirds from Canada. As soon as we arrive in the parking lot with the tow truck one of the staff was over with his tablet taking info and brought us inside to meet a service advisor (Colby). This young gentlemen well mannered took our pertinent info and while he explained to us in details of the circumstances, a technician was already running a diagnostic on the engine. Within ½ hour we knew what the problem was with our BMW Alpina. Spark plugs and coils #3 and #6 which had to be ordered in. So why not change all 8. Because it was a statutory long weekend we had to wait 2 days for parts. Service tech, Colby, offered us a Courtesy vehicle for the time being which has been a blessing for us. The car was repaired the same day the parts were in and our car was washed/ waxed and shiny tires. A service "Second to none". This BMW of Gainesville is pleasant and very professional. I will not hesitate to drive 3 hours away to get this excellent service on my car.

Brought my 2014 BMW 328I in for an oil leak and Jose took great care of me. From telling me everything to expect and the cost of repairs and even a loaner car for the few hours was great. Better service than any other dealership. Highly recommend this dealership and talking with Jose. Special thanks to the mechanic doing the walk around and the video. He was very knowledgeable and made sure all recommendations were clear for me. I think the idea of a video to the customer is outstanding. The video and the approval or disapproval form via email was outstanding and a great idea. Makes for less phone calls and clear approval process. Thanks for the great work and will be bringing the car back when maintenance is needed. Thank you all.

BMW of Gainesville always takes good care of me. They’re not trying to upsell me anything, gives me recommendations that’s honest and pure. I wouldn’t go anywhere else. I love the refreshments too !!! Shout out to Jose’