Big O Tires

Husband and I went to check on a nail in his rear drivers side tire. The tire needed to be replaced because of the location of the nail. My husband had just purchased all four tires from a different big o tires location in Folsom in October, 2-3 months ago. They are all under replacement warranty. He was told his original tire wasn't available for three days. The worker said they had another one. He signed a paper with a zero dollar total. We left at 9:30am from the tire shop. We were told it would take an hour and a half. We didn't pick up the car till 1:15pm. So almost four hours later. We called them back for hours. We had been walking around midtown for almost four hours after we were quoted an hour and 20 minute wait. We decided to walk back to the shop because we didn't understand why it was taking so long. We were the only people in the shop when we arrived. When we arrived we learned the car had been ready for 40 minutes and they didn't call us to let us know. They also charged us for the different tire, $230. We asked repeatedly does the warranty cover the tire, we were assured the warranty covered the tire. We were not told the tire and labor would be an additional $230 until the tire was already on the car. We had a whole day of events planned out and weren't able to do any of it because of the inconvenience. Very poor communication and customer service. There was forthcoming financial information. If you are going to charge someone $230 for ONE tire "covered by the zero cost warranty" you should communicate that. We would've gone somewhere else if we knew the wait time or the price.

I will only come here for my car needs. I love the convenient location in central midtown and the service is even better. I came into today and was promptly greeted and had my needs priced and assessed within 5 minutes. I was even offered an uber ride back home for the wait time so I didn't have to stay on location during my oil change. Small hiccup happened upon pick up and Big O Tires immediately explained it in detail and made it work for me financially without batting an eye. Great team all around, please take the time to come in and find out for yourself!

I had a great experience at Big O. Exceptional service, honest, and affordable. They replaced my tires and struts, they finished a larger job than they expected in a short amount of time. The representative helping me, Greg, even stayed after the store closed to help me make sure to get my car the same day. I will be coming here for all of my tire needs.