Ben Nielsen's Northwest Automotive

⭐️⭐️⭐️⭐️⭐️ Ben Nielsen’s Northwest Automotive is hands down the best shop in the area! From the moment I arrived, the team was professional, honest, and incredibly helpful. They took the time to explain what my car needed without trying to upsell me on unnecessary services. The work was done quickly, the pricing was fair, and my car drives better than it has in years. It’s clear they genuinely care about their customers and take pride in their work. If you’re looking for a trustworthy and reliable auto repair shop, this is the place to go. I wouldn’t take my car anywhere else!

Mike was great! Great customer service super nice. I had to leave my car and they gave me a complimentary Lyft drive home and back to pick up the car. The diagnostic report was SUPER DETAILED!!! They took photos and then Mike explained to me everything on my report. They send it to your phone so you can always go back to it. This was the best experience I’ve had with an auto repair shop! 10/10 Definitely would recommend

Positive experience with Josh and Mike at the 601 Rhode Island Avenue location. They were professional, attentive, and turned our car around for us inside one day and got the work done into the evening. They kindly let me pick up the car later into the evening after what I think was their closing time. Tim was the mechanic that worked on our car. I appreciate the service and the professionalism that this shop showed.

I always love bringing my car to the Ben Nielsen's team. This time I worked with Josh. He and his team were amazing. What i like is the diagnostic report before hand that provides an update on your car and tells you what is priority. They are very transparent. Will definitely be bringing my cat back for servicing soon.

Overpriced and Poor Communication - Beware the "AAA Recommendation" I wish I had ignored the overall rating and read the one-star reviews first. My experience reinforced my thought of not wanting to go to the mechanics. Communication: I dropped my car off Saturday and was told they would update me whether my car would be ready then or Monday morning. I heard nothing. They were closed Sunday, and I had to miss work Monday morning just to chase them down for a status report and my car was not ready until 3pm. We discussed the possibility of my car not being ready by Saturday which was fine but I wish they would’ve called and told me. Pricing: I needed my two front tires replaced and an oil change. Before they even took my car back, a mechanic who must’ve seen my car as I was walking in immediately said I would probably need my back tires replaced too. I asked the guy at the counter how much that would cost he quoted about $800… mind you I have a 2014 Nissan nothing fancy. After the fact I called a different auto shop and they quoted me $500 a substantial difference. The cherry on top after paying close to $800 for the new tires the literal day after they replaced them my low tire pressure sign went back on. Labor Costs: They initially quoted $3,700 for "recommended" repairs. I narrowed it down to the essentials (tires, belts, oil, coolant), and the bill was still $2,000. Parts were only ~$900, meaning I was charged over $1,100 in labor for standard maintenance. If you value your time and your bank account, go somewhere else. Don't let the AAA/ Google recommendation fool you.